Mac remote & on-site services
We can ensure that your Mac environment runs smoothly and reliably, via our on-site or remote service. Whichever option you choose, you’ll always receive rapid and expert support in strict accordance with your SLA.
Our capabilities:
- Expert remote or on-site Mac support from experienced specialists
- Remote support center available on a 24/7 basis; ITIL compliant process handling
- Proactive troubleshooting and rapid detection and elimination of problems
- Incident, problem and change management
- Regular status updates and structured reports
...and how they can benefit you:
- Reduced operating costs through the use of existing resources
- Rapid and expert problem elimination in accordance with your SLA
- Avoidance of resource shortfalls
- Transparent services and service level fulfillment
- Continuous optimization of your IT processes via highly informative statistical evaluations
Reference
Bauer Systems Co. is the full service IT provider for the German enterprise Bauer Media Group, one of the leading magazine publishers in Europe.
ConSol*'s Apple specialists provide the IT support for the Bauer Systems Co. in the the field 'Mac File Services Operations' - that is, besides the 7/24 Mac-Hardware and Mac Operating System Support, also Administration, Incident, and Change Management, as well as the monitoring of about 30 servers with Nagios. For the individual composition of service level agreements, special attention was given to unforeseen events and international occurences with special media presence.