Support request

Prices

Telephone support with Remote Administration (logging onto system):
Price per Ticket: 998 Euro net (maximum 8 hours)

• Reaction time for priority 1 support: 30 minutes.
• The ticket price includes 8 hours of work. Additional hours 120 Euro net per hour. Mo-Fr. 8-18h. non business hours 180 Euro net per hour
• Price for data recovery: 5.000 Euro
• The problem will be processed according to Time and Material.
• A solution for the problem is not guaranteed; the customer will be informed after 15 minutes, however, if the problem cannot be solved within the framework of this contract.
• Setting-off of costs resulting from this order against a subsequently completed or back-dated contract is fundamentally excluded.

Ordering information