As a provider and hosting partner of software solutions for air and sea freight operations and customs applications, Riege Software International cannot afford to experience failures in its globally distributed IT systems.
The specialist in overnight express delivery uses ConSol*CM for its service desk and for IT service management. ConSol*CM provides an interconnected flow of work processes at TNT Innight, and the flexibility for these to be configured by employees using Workflow Editor. As ConSol*CM is a web-based software solution, TNT Innight’s service teams can carry out [...]
EP:Netshop offers over 4,000 consumer electronics products. 560 EP: dealers throughout Germany are currently connected to the multi-channel online shop of the Electronic Partner association and involved in all EP:Netshop business processes. Since 2002, all incoming e-mails have been handled by the central customer service center using ConSol*CM – no matter whether it is about [...]
Headquartered near the Munich airport, Euro-Log is a leading IT and logistics services provider that employs approximately 80 persons. Euro-Log’s proprietary computing centers, innovative applications and individual connections allow for extremely efficient logistic processes. And if customers are happy, so is the vendor. Professionalized CSM and rapid and efficient processing of customer queries are top [...]