EP:Netshop offers over 4,000 consumer electronics products. 560 EP: dealers throughout Germany are currently connected to the multi-channel online shop of the Electronic Partner association and involved in all EP:Netshop business processes. Since 2002, all incoming e-mails have been handled by the central customer service center using ConSol*CM – no matter whether it is about [...]
For WashTec AG, the leading producer of innovative vehicle-washing solutions worldwide, the quick, professional management of complaints is indispensable when it comes to quality. The Augsburg manufacturer therefore relies on the Web-based software ConSol*CM for its internal complaint handling—with the aim of achieving efficient communication channels for technical inquiries and suggestions. The handling of international [...]