Münchner Stadtentwässerung MSE (Munich Municipal Sewage Disposal) is using the helpdesk solution ConSol*CM for its internal user services and IT task management. Internal workflows are streamlined and much more transparent now. Thanks to the new software, the 20 employees in the IT department can work faster and satisfy their more than 700 ‘customers’. The optimized [...]
ConSol* - Consulting & Solutions GmbH
Success storiesSolution/applicationHelp desk, IT service, support
Success storiesSolution/applicationHelp desk, IT service, support
The specialist in overnight express delivery uses ConSol*CM for its service desk and for IT service management. ConSol*CM provides an interconnected flow of work processes at TNT Innight, and the flexibility for these to be configured by employees using Workflow Editor. As ConSol*CM is a web-based software solution, TNT Innight’s service teams can carry out [...]
The Kalo Group is a leading provider of hot water and heat metering and billing solutions. And since an impeccably efficient IT infrastructure is essential for rapid and accurate invoicing, the Kalo Group maintains an IT help desk in accordance with ITIL V3 (IT Infrastructure Library) quality standards. Kalo opted for the ConSol*CM help desk [...]
Fare management represents a great organizational challenge for public transport companies as they seek to ensure that passengers can purchase the ticket they need quickly and conveniently at any time. Scheidt & Bachmann offers its international clients a range of integrated fare collection solutions for just this purpose. Scheidt & Bachmann’s customer service staff works [...]
The AXA Assistance IT support specialists process the requests of 300 employees centrally in ConSol*CM. The software makes AXA Assistance’s helpdesk more transparent and efficient, thus supporting the continual improvement of IT infrastructure and service quality. The helpdesk solution is used at both AXA Assistance sites in Munich and Frankfurt/Oder, Germany, for internal IT support. [...]