AOK Bayern: ConSol*CM with new SAP interface
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AOK Bayern has been successfully working with ConSol* in the areas of medical malpractice and IT service management for many years. At the largest health insurance company in Bavaria, the SAP interface of the company’s specialist application “Malpractice in the Healthcare Sector” is now up and running based on the enterprise case management solution ConSol*CM.
The SAP integration became necessary after October 2009 when old customer databases were no longer maintained and SAP began to be used as the central directory service. ConSol*CM supplies the new interface with up-to-date data on policyholders and healthcare providers and thereby enables previously manual processing steps to be automated. In order to connect SAP to ConSol*CM, the Mule Enterprise Service Bus (ESB) was used as a middleware layer. The ESB resolves data on historical health insurance, pension, and healthcare providers, combines the results of several SAP interface requests with data on address, period of coverage, and contract, as well as identification numbers, and converts all of this data into a standardized format.
The decoupling of the systems using ESB as a middleware layer, the use of open communication protocols (Web services, JDBC, SMTP) and the transfer of the integration logic into ESB all followed the principles of service-oriented architecture (SOA). This enables the user to react quickly to new requirements in the future, to extend customer data requests to include other data sources, or to replace older systems, without having to modify the business applications involved.
“ConSol*CM helped AOK to take the first step towards SOA. From now on, AOK can react to changes flexibly and can sustainably reduce costs in software development", says Peter Schmitt, Senior Executive Manager in Customer Management at Kubus IT, the IT service provider of AOK Bayern.
For further information please refer to our complete success story (PDF).