Abrechnungszentrum Emmendingen / Billing Center Emmendingen - Manuela Schiff, Project and Quality Management:
"Consol*CM shows its true strength in complex cases, whose solution several departments contribute to."

AOK Bayern:
"The ConSol* software makes our business processes so transparent that fraudulent patterns really catch the eye - bad times for imposters. That we once again decided to employ ConSol* was obvious. Because we've been working with ConSol* together successfully for years now in medical error and IT-Service-Management. We especially value the consistency of the advisors: so now the ConSol* employees know our procedures almost exactly as good as we do ourselves."
(Ralf M. K. Brum, Area Director Basic Issues in Project Process Management - Fraud in Healthcare)

"ConSol*CM helped AOK in taking the first step towards SOA. Beyond this, the project was very important for our strategic direction in the IT environment.
In the future, AOK can react flexibly to changes and in the long run reduce costs.
Since we've been working in with ConSol* successfully for years in medical error and IT-Service-Management, we once again decided to use ConSol*."
(Peter Schmitt, Division Manager at Kubus IT, the IT Service Provider for AOK Bayern)

AXA Assistance - Dorothée Appel, Director of IT and Technology:
"Even during pilot operation we were astonished by how many support requests we were actually able to process every day – before using ConSol*CM, we never had this kind of transparency.
The software has considerably improved communication within IT support between our two sites."

Barmenia Insurance Company - Lothar Klose, Department Head Communication Services:
„For Barmenia Insurance Co., future-oriented enterprise leadership also means the implementation of modern information and communications technology. With ConSol*CM we can cover all of our current requests and improve the system as need be. And what’s extremely important for successful software implementation: Employee acceptance is very high.“

Bayerischer Rundfunk - Director of FS Systems Technology:
"We especially value the transparency that ConSol*CM has given us. Now we can see at a glance which tasks have been performed by which departments. It is also important for us that the employees accept the system. In this case, during the few months of the test phase, we were able to process a thousand requests."

Bundesrepublik Deutschland Finanzagentur GmbH / Federal Republic of Germany Finance Agency Co. - Jörg Plinke, Divisional Manager Consumer Business:
„ConSol* understood what the Finance Agency needs: ConSol*CM makes it possible to depict the complex processes and components of our Complaint and Customer Contact Management so that our service employees are always well informed and can process the inquiries quickly. These Standard Objects can be extended across teams in the entire Customer Contact Management as an easy to use user interface. Thus we follow the concept of ConSol*CM as a service oriented architecture software. A big plus for us was, moreover, that ConSol*CM, thanks to its standard interfaces, was easily integrated in our system landscape.“

EP:Netshop GmbH - Dr. Michael Krumpholz, CEO:
"We chose ConSol*CM because it is an excellent, economical solution for modern, efficient customer management. The software is so scalable that it will continue to grow as our company grows."

EURO-LOG Corp. - Jörg Fürbacher, CEO:
„We decided on ConSol*CM, since within our Customer Support a uniform customer platform was to be created. That brings us the advantage of a holistic view of the customer without media disruption. A big plus with ConSol*CM: the takeover of customer data as well as the occurrences from our old system takes shape very simply. As expected, ConSol*CM integrated itself in the existing infrastructure very well. Thanks to the simple user guidance, the effort for training our employees was mimimal.“

Fraport Corp. - Thomas Klisch, Technical Leader of the Project Impulse Management:
„Since the Go-Live in April 2010 the operational area is indeed content. Especially the simple operation, the clarity, the transparency, and speed of the software were praised. The management is satisfied with the uniform database and the reporting about all processes.“

Gemeinnützige Werkstätten und Wohnstätten GmbH (GWW) / Non-profit Workshops and Dwellings Co.  - Michael Klein, System administrator:
„We are glad that at the crucial moment we jumped on the IT service management bandwagon. I recall the times of our proprietary developed ticketing system, our everyday work was shaped by a rather rigid system without escalation possibilities. The software solution from ConSol* simplifies our work considerably. Because, in addition to our help desk core competence, it’s usable in many other areas, so for example for order processing, for controlling administrative processes and the communication between different departments.  We plan to extend the usage of ConSol*CM in the future. The high scalability of the software accommodates us very much.“

Gutenberg Rechenzentrum (GRZ) / Gutenberg Computer Center - Dr. Bernhard Baehr from Quality Management:
„For us it was important that the software follows our processes, and that we don’t have to bend our processes, because the software is too inflexible to depict these adequately.“

Haribo Co. - Marco Alfter, Head of Press and Public Relations:
„Thanks to the flexibility and ease of use of ConSol*CM we could easily halve the processing time of a complaint, including cause elimination to, on the average, two days. In this case the system creates above all room for individual attention to every consumer.“

Heimbach Co. - Marco Bachmann, IT Coordinator Sales and Thorsten Vonden, Complaint Coordinator:
„With the graphic Workflow Designer from ConSol*CM we can exactly depict our work processes and change them ‚on-the-fly’. The seamless complaint documentation in  ConSol*CM makes it possible for us to align our products even closer to the needs of our customers.“

ID.KOM Group - Markus Kuhn, Technical Leader:
"Working with ConSol*CM brings us enormous job simplification. We’ve connected our  Ulm location to our headquarters in Kempton and have a better overview of all our processes and a view of the situation in its entirety. ConSol*CM is exactly the software that we need. A performant system, which offers the highest transparency."

Johnson Controls IFM Industrie GmbH - Volker Kalkbrenner, Project Manager:
"When ConSol* presented ConSol*CM, we knew right away that this is exactly what we needed. Within a short space of time, we had an automated task management system that all of our employees could start using immediately. The software is so user-friendly that we only needed half a day for training."

KALO-Group - Björn Skottke, Head of the IT Organisation:
„The expandability of  ConSol*CM appears to be almost unlimited. First of all, our concern was to  handle our Service Desk software, supported according to ITIL V3. and to obtain extensive reports. Now we profit from the ability to map among themselves a variety of interlocked processes. We plan to include further business processes in CoSol*CM, for example, our project management as well as asset management with a flexible configuration database for the inventorying of hardware, software, and licences. We’re convinced by the ConSol*CM solution and would again decide anytime for it.“

Kyocera Mita Deutschland - Stefan Mauer, Business Development Manager:
"Thanks to its scalability and flexibility, ConSol* CRM software enables you to think big, but start small."

Landeshauptstadt München / State Capitol Munich:
 „Since the introduction of the new system the hotline is reachable per email, which distinctly decreased the  numbers of telephone calls. At the same time the processing became irrespective of a person involved. Because of the flexibility and easy extensibility, the user experiences a continuous expedition through the software : which processes could I depict and steer with it? Since the system really encourages contemplation.“
(Andreas Feiertag, Head of  Information Processing, Munich City Drainage (MSE))

„The company founder and owner Dr. Ulrich Schwanengel has established for over 23 years now an enterprise which combines economic success with superb benefits for its employees. Fairness, employee esteem, and management credibility are distinguishing characteristics at  ConSol*.“
(Christian Ude, Mayor of Munich)

NTS New Technology Systems Co. - Johannes Stürzlinger, BSc Project Manager:
"The Customer Service Management Software from ConSol*, through its scalability and flexibility, makes it possible for us to implement complex assignments quickly, professionally, and without big expense. Another important success factor is the very good and individual support from ConSol*!"

Oberlandesgericht Stuttgart / Regional Appeal Court Stuttgart - Agnes Aderhold, Chairperson Judge and Head oft he common IT-Authority Justice:
„With ConSol*CM we made the right decision in 2007. The now ensued enhancements have more than confirmed this impression. Now the administrative effort is overall lower and the user management simplified. The user data are centrally maintained in ConSol*CM, the authorization for reporting in Penthaho. For the employees though it’s still not complicated, since they logon to both systems with the same userid.“

Orchestra Service Co. - Dietmar Ulrich, Managing Director, about IT-Support with  ConSol*CM:
„Next to our team of experts, ConSol*CM is a very important reason for our high customer satisfaction."

RZV Co. - Jochen Markschat, Leader of the Service Center:
"Thanks to ConSol*CM we now know exactly how many service requests reach us from which departments and can reliably track the processing of every service request. The pinpoint logging of the support cases accelerates the transfers between support groups clearly – which very much contributed to the speedy establishment of the software by our employees."

Scheidt & Bachmann - Thomas von Kannen, FCS Help Desk Manager:
"We were thoroughly impressed by the high level of configurability and flexibility ConSol*CM has to offer. Using the graphic Workflow Designer, we can reconfigure workflows and data entry in the system ourselves in order to meet the unique requirements of our German and international units."

Stadtverwaltung Celle / City Administration Celle - Rainer Badur, certified ITIL Service Manager:
„ITIL and the new ConSol* solution introduced a new era in our internal user support: Combined with this were, of course, also considerable changes in the workflow , which required the willingness of the support staff  to get accustomed to new process-oriented work. Now after a six month productive phase we can safely say that the work for the support staff has not only become clearly more efficient, but also is more fun – simply because the employees are more content. The success shows that our decision for ConSol*CM was correct. The software offers a maximum of flexibility and scalability, so that we can optimize the internal processes with ConSol* step by step.“

Stadt Potsdam / City of Potsdam - Karl-Heinz Piechatschek, IT Head:
 „We were looking for a new help desk system that is so flexible and scalable that we can manage all our processes with it step by step. The presentation and ConSol*’s good references convinced us to go with ConSol*CM. The big success of the first project phase shows that this decision was right.“

Stadt Regensburg / City of Regensburg - Heidi Kick, PR department of Regensburg:
"It is highly noteworthy that employees really like working with ConSol*CM and do not perceive it as an added administrational burden. There are even employees who are jealous because they cannot use the system yet. A virtual city hall providing e-government services for citizens is planned for the future, based on ConSol*CM."

Stadtwerke Jena-Pößneck / Municipal Utilities Jena-Pößneck - Sylvia Lippold, Team leader Application Support at varys::
„With ConSol*CM we finally found a helpdesk solution for our IT service management which combines under one roof our present asset management with a workflow supported ticketing system. The employees now profit from the escalation monitored, process-controlled solution of their problems. The requests are processed more quickly, all data is centrally accessible, and no information gets lost in personal email folders. The implementation of ConSol*CM went really smooth. Together with the ConSol* advisors we worked out in workshops the for us optimal qualification features, processes, and delivery points, and after a very short test phase we could already go productive with the system.“

SCHUFA Holding Corp - Holger Loos, Leader of the SCHUFA Consumer Service Centers:
„ConSol*CM convinced us with its adaptability and the possibility to process all consumer occurrences without media disruption. Through this we not only accelerated the service processes, but also could improve sustainably the quality of our database thanks to the analysis possibilities in ConSol*CM.“

TNT Innight Co. - Ralf Peter, Head of ICS Services & Support:
„Thanks to the helpdesk solution ConSol*CM it’s now possible for our employees in the ICS Service Desk to work process-guided and structured according to ITIL. The software solution is customized and assures that no duplicate IT requests are processed and, above all, they get processed promptly. The takeover between shifts as well as vacation and substitution are now clearly defined and documented. Altogether ConSol*CM promotes efficient work, goes easy on personal resources, and supports the employees, enabling them to concentrate on their major assignments.“

UniCredit Direct Services GmbH - Niklas Wandpflug-Reiter, IT- and project manager:
"We are more than satisfied with the support of the ConSol* experts both consulting, realization and training. The flexibility of the ConSol*CM solution convinces us every day anew. For this reason in the future we are going to introduce  ConSol*CM in a further division: in the internal Helpdesk for our Austrian subsidiaries."

University of Duisburg-Essen - Dr. Holger Gollan, acting head of the business area Media and Customer Service in ZIM:
„We opted for ConSol*CM, because it’s a very efficient system but still easy to use. Due to the size of our university we receive several hundred inquiries weekly, which we can process very quickly and target-oriented. Since the implementation of ConSol*CM, we’ve greatly reduced our reaction times, increased the processing quota, and saved a great deal of time.“

WashTec WashTec Corp. - Martin Rohde, Head of Technical Service at WashTec:
„We are happy to have made the move to an efficient internal communication tool, which can be expanded as required. The decision in favor of ConSol* was not difficult, since we could build upon an existing foundation. Important decision criteria were for us components which we already knew and valued from the ConSol* helpdesk, such as the escalation possibilities.“

WISAG Gebäudereinigung Holding / WISAG Industrial Cleaning Holding - Eduard C. Kutyma, Managing Director:
"With ConSol*CM we now have everything in one system and can work fully automated, not like before with the help of excel lists. The control group is now better organized, which means, incoming requests are forwarded directly and the processing immediately started."