Customer management softwareCustomer management software
Lead management
Documenting and developing leads efficiently and methodically in such a way that the target contract is concluded: ConSol*CM allows for closed loops, measurable success and increased conversion rates. Because your leads are valuable.
Customer service management
Customer service is mission critical. ConSol*CM enables you to make a positive impression on your customers each time you have contact with them. And this in turn promotes customer loyalty in a manner that pays off in the end.
Help desk
Speed, individuality and efficiency are the key success factors for help desks that are subject to SLAs. ConSol*CM helps you to roll back costs, thanks to the platform’s lean, flexible processes and intelligently intermeshed architecture.
Enterprise case management
In settings where heterogeneous teams interact and standards matter a great deal, ConSol*CM makes complex work processes transparent. The result: individualized, enterprise wide process chains and services are readily accessible.
Reference
Johnson Controls, a globally active corporation with offices in Essen, Germany, employs ConSol*’s help desk software for managing more than 100 buildings of its customer BASF Ludwigshafen. Thanks to ConSol*CM, Johnson Controls has an automated task workflow for the entire facility management at BASF. The ConSol* software maps two important organizational units: facility management and help desk. This makes… more
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