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Lead management
Documenting and developing leads efficiently and methodically in such a way that the target contract is concluded: ConSol*CM allows for closed loops, measurable success and increased conversion rates. Because your leads are valuable.
Customer service management
Customer service is mission critical. ConSol*CM enables you to make a positive impression on your customers each time you have contact with them. And this in turn promotes customer loyalty in a manner that pays off in the end.
Help desk
Speed, individuality and efficiency are the key success factors for help desks that are subject to SLAs. ConSol*CM helps you to roll back costs, thanks to the platform’s lean, flexible processes and intelligently intermeshed architecture.
Enterprise case management
In settings where heterogeneous teams interact and standards matter a great deal, ConSol*CM makes complex work processes transparent. The result: individualized, enterprise wide process chains and services are readily accessible.
“Thanks to the helpdesk solution ConSol*CM, it is now possible for the employees in the ICS service desk to work in a process-controlled manner structured according to ITIL. The software solution is tailored to our needs and ensures that IT inquiries are not processed twice and, above all, that they are processed promptly. Transitions between shifts, as well as holidays and absences are now clearly regulated and documented. Overall, ConSol*CM encourages efficient work, conserves personnel resources and supports employees so that they can concentrate on their key tasks.”
Ralf Peter, Head of ICS Services & Support at TNT Innight