CRM consulting services
One of the hallmarks of our CRM consulting procedure is that we only make recommendations once we have thoroughly familiarized ourselves with your goals and processes. We then provide you with highly efficient, flexible and solution oriented support for roll-out of your new ConSol*CM customer relationship management (CRM) or third party software.
Our capabilities:
- Seasoned CRM specialists who have extensive knowledge of a broad range of industries and are past masters when it comes to the efficient development of high impact projects
- Solution oriented collaboration between various consultants and experts, who also do research on your specific subject area and focus completely on your requirements
- Familiarity with and use of proven modern technologies, methods and concepts
...and how they can benefit you:
- Rapid and solution oriented implementation of your specifications
- Expert coordination of the entire roll-out process, including training
- Expert implementation of your CRM software and integration of existing third party hardware and software
- Satisfied personnel and customers thanks to optimal process support
- Long-term investment security
“Even during pilot operation we were astonished by how many support requests we were actually able to process every day – before using ConSol*CM, we never had this kind of transparency. The software has considerably improved communication within IT support between our two sites.”
Dorothée Appel, Director of IT and Technology, AXA Assistance