Customer Service Management Software ConSol*CM

Each instance of customer contact is an opportunity, particularly when it comes to the handling of claims, complaints and queries by your customer service center. ConSol*CM software allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships..

Product features and benefits

• Predefined streamlined processes for complaint and claims management, as well as for help desk and customer support processes – all of which are managed via the ConSol*CM workflow engine
• The solution can be readily customized to fit your specific customer service management needs
• The solution provides maximum transparency by allowing for the integration of various departments
• Shorter response times and measurably improved customer satisfaction
• Informative and helpful reports with numerous assessment options