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Complaint management software ConSol*CM
As you no doubt know, there’s no better business consultant than your clientele. Every customer complaint or suggestion helps you to ferret out new market needs and trends and indicates areas for quality improvement. ConSol*CM complaint management software allows you to get the most out of each and every instance of customer feedback.
Product features:
- Transparent processes and spheres of responsibility, as well as direct access to all customer and process related information
- Efficient process management via the ConSol*CM workflow engine
- Flexible, scalable and robust architecture
- Open interfaces with existing CRM, ERP and report systems
- A wealth of report options
Product advantages:
- Rapid and escalation oriented responsiveness to complaints and suggestions
- Optimized cost and process efficiency
- A highly transparent solution that can be readily customized to meet individual customer needs
- Provides opportunities for continuous quality improvement
- Flexible integration with your existing IT environment and dynamic optimization to meet new requirements
Details:
With ConSol*CM, you can rest assured that your processes are reliable
Transparent service processes and clearly defined spheres of responsibility ensure that the right information is passed to the right contact person automatically. For example, if a complaint turns into a lead, this information can be sent to the marketing team via a mouseclick. Changes in service requirements or products promote process flexibility.
Data repository for optimal service related decisions
ConSol*CM greatly simplifies the task of responding appropriately to service situations in that the system enables the user to see at a glance all information that is necessary for the current decision. And what’s more, all of this information is automatically compiled from all connected systems, thus allowing users to quickly find answers to questions such as the following: Is a large customer involved? Does the caller often register complaints? Who is the contact person in the target company? What follow-up business can be expected?
Systematic development of reliable and efficient customer communication
ConSol*CM automatically determines which customer or service case (claim) each query, e-mail fax or phone call is associated with. Messages automatically transmitted to the customer reassure him that you are always taking care of his complaint, query or the like in a competent, efficient and professional manner.
Optimal links for maximum service quality and efficient teamwork
Processes, departments and staff members are tightly and efficiently networked in ConSol*CM. This in turn expedites processes, reduces response time, and optimizes service quality. With ConSol*CM, information loss resulting from information interchange between various departments or when a staff member takes over for an absent colleague, is a thing of the past.