BPM software ConSol*CM
Business success is not just a matter of offering good products and services. What counts even more is fulfilling your customers’ wishes rapidly and reliably. The ConSol*CM workflow engine helps you to optimize and automate all of your business processes.
Product features:
- Flexible customization for an extremely broad range of specific processes such as patent queries, official procedures, and training new employees.
- Fully automated process management via the proven ConSol*CM workflow engine
- Intelligent process linkage via enterprise application integration and numerous standard interfaces
- Detailed reports
Product advantages:
- Optimization and automation of your business processes and the interactions between your various systems
- Reliable and controlled processes that are managed using a pull-out procedure
- User friendly process modeling based on our highly efficient workflow engine and its GUI
- Cost roll-backs via integrated process management that encompasses applications, internal departments and external partners.
- Process controlling and improved strategy planning
Details:
Complex processes: individualized and optimally practical
The Business Process Designer utility enables you to individualize your processes, deploy them efficiently, and migrate them directly to your enterprise’s production environment. For example, if your organization has numerous managers in various departments, ConSol*CM always directs the user to the right person and supports rapid processing.
Precise data capture and evaluation
ConSol*CM enables you to freely add special attributes and additional data to any process, thus enabling each department to have relevant and consistent information at its fingertips at all times. And what’s more, vital issues can be evaluated with a mouseclick. For example: What are the most prominent trends right now? How can we optimize our processes?
A unified, multi-channel customer communication platform
ConSol*CM allows you to offer your customers optimal communication channel flexibility, and at the same time a unified platform for all of their transactions – regardless of whether e-mails, Web forms, phone, text messages, or faxes are being used. Using a Web site, customers can launch the relevant process by entering their own business cases.
Smooth and efficient enterprise wide teamwork
ConSol*CM enables all of your teams to collaborate more efficiently, in that the system finds the right interlocutor for each business case. And since all processing histories and current statuses are stored in a central repository, even the most complex data can be transferred without data loss or media incompatibility.
“Even during pilot operation we were astonished by how many support requests we were actually able to process every day – before using ConSol*CM, we never had this kind of transparency. The software has considerably improved communication within IT support between our two sites.”
Dorothée Appel, Director of IT and Technology, AXA Assistance