Help desk & customer support software ConSol*CM
- individual processes
ConSol*CM enables you to configure and optimize your enterprise’s service processes in a flexible manner – and without any computer programming expertise. Clearly defined spheres of responsibility, system-controlled escalation management, and automatic query routing to the right person all allow for rapid response times and efficient resource use.
Data center for a knowledge
base and reporting processes
ConSol*CM serves as an invaluable knowledge base in that it centrally documents all previously resolved service issues and allows for ever shorter response times. The reports generated by the system also provide early-stage answers to questions such as the following: Do we provide quality customer care? Are we using our resources efficiently? Where is there room for improvement in our products and services?
- customer communication
Flexible and intelligent
A self service portal offers your help desk customers maximum flexibility and transparency. What’s more, ConSol*CM fully documents all support cases, thus allowing them to be tracked, assessed, and consulted along the entire process chain, from the query to the solution. Clearly structured communication processes allow users to find the right interlocutor quickly and efficiently.
When teams close ranks:
Maximum transparency, thanks to ConSol*CM’s modern Web 2.0 interface, which allows for loss- and media incompatibility-free ticket transfer between first and second level support teams and the like. For example, if a staff member is on vacation, ConSol*CM’s clearly structured role system allows for rapid and reliable request processing within the relevant team..