CRM software support by ConSol*
As specialists in all aspects of the software life cycle, we continue to provide you with support for as long as you need it after the software roll-out phase, including support and maintenance for CRM software operation and hosting.
Our capabilities:
- We optimize our products continuously based on customer feedback
- Rapid and expert help desk or remote support – on a 24/7 basis if desired
- Our service agreements clearly stipulate all terms in respect to availability, response times and support
- We can manage operational and hosting processes for you on site or at our computing center
...and how they can benefit you:
- Rapid fulfillment of new requirements via patches and updates
- Rapid and expert problem solving, as well as proactive troubleshooting
- Reduced system administration workload and office space and resource use
- Fulfillment of your specific service requirements and calculable costs
- Maximum system availability and performance
“We opted for ConSol*CM because we wanted an integrated customer platform for our customer support processes. This in turn provides us with a big-picture view of our customers without any application incompatibility. Another great advantage of ConSol*CM was that importing processes and customer data from the legacy system turned out to be a cinch. And as expected, it was very easy to integrate ConSol*CM with our existing IT environment. Thanks to the solution’s user friendly and intuitive navigation, staff training time was minimal.”
Jörg Fürbacher, CEO at EURO-LOG
Success Story als PDF