Contact

Lead
management

keep track of and follow up
on your sales leads.

Lead management software ConSol*CM

ConSol*CM lead management:

  • Centralize routing and distribution of sales leads to marketing personnel, as well as to retailers, distributors and manufacturers
  • Flexible workflows thanks to transparent modeling of all sales processes
  • Pull-out mechanism and automated escalation procedures
  • Automated status reports
  • Highly informative, relevant and useful reports

Product advantages:

  • Seamless integration with your current sales and marketing processes
  • Optimized processes for efficient generation, qualification, distribution and follow-up of your sales leads
  • Standardized and complete management of your sales leads until the sale is closed
  • The solution allows you to measure the quality of your sales leads, as well as the impact of your various marketing channels and overall marketing campaign success
  • User friendly solution that assures user acceptance
individual processes

A control center
for your processes

From the first contact to signing of the contract, ConSol*CM enables you to define and optimize your specific sales and marketing processes, response times, and inter-organizational spheres of responsibility. This in turn means the attention is given to each lead at exactly the right time in such a way as to promote the success of your enterprise.

reporting

Relevant data
at a glance

ConSol*CM enables you to view quickly the exact information you need, such as the monetary amount of an order, or which product a new contact currently uses. The processing ticket for each marketing, sales and call center staff member contains the exact information that the staff member needs for customer contact purposes. In this process, the ConSol*CM interface solution allows for optimal flexibility.

customer communication

Process controlled customer
communication via all channels

Unlimited flexibility for your leads. For example, if a customer contacts you via a Web form but asks you to respond via a text message and is only available in the afternoon, ConSol*CM can manage this situation with aplomb, since all relevant information is fed into the system in a customer-centered manner. Individual communication processes allow for optimal quality at all times.

collaboration

Seamless and reliable
web-based communication

Thanks to ConSol*CM’s Web and role based architecture, you can communicate with your marketing partners, the call center, your field force, or co-workers from other departments without any media incompatibility. This in turn means that all concerned can carry out their work via a central system from any location. And of course this is highly beneficial for your channel business.

Reference

    Kyocera Document Solutions Inc.: Sales Management
    KYOCERA Document Solutions Inc., the well-known supplier of output solutions, has been using the complete ConSol*CM CRM product range since late 2005.
    After only two months of implementation, the pilot solution went live. Since then it has undergone continual expansion to add processes and users.

    The Web-based ConSol* solution—which KYOCERA Document Solutions Inc. calls KYOonedesign—unites different data sources in a single customer-data platform… more

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