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Lead management
Documenting and developing leads efficiently and methodically in such a way that the target contract is concluded: ConSol*CM allows for closed loops, measurable success and increased conversion rates. Because your leads are valuable.
Customer service management
Customer service is mission critical. ConSol*CM enables you to make a positive impression on your customers each time you have contact with them. And this in turn promotes customer loyalty in a manner that pays off in the end.
Help desk
Speed, individuality and efficiency are the key success factors for help desks that are subject to SLAs. ConSol*CM helps you to roll back costs, thanks to the platform’s lean, flexible processes and intelligently intermeshed architecture.
Enterprise case management
In settings where heterogeneous teams interact and standards matter a great deal, ConSol*CM makes complex work processes transparent. The result: individualized, enterprise wide process chains and services are readily accessible.
ConSol* TV
“Even during pilot operation we were astonished by how many support requests we were actually able to process every day – before using ConSol*CM, we never had this kind of transparency. The software has considerably improved communication within IT support between our two sites.”
Dorothée Appel, Director of IT and Technology, AXA Assistance