IT infrastructure management services
Your IT infrastructure plays a major role in determining how reliably your business processes are carried out and how nimbly your organization is able to respond to change. Our IT infrastructure management services help you to keep your IT environment running smoothly and efficiently.
Our capabilities:
- Extensive expertisefor virtually all software and hardware products, operating systems (including Macs), storage solutions, and network components
- Planning, installation, configuration and operation of highly available IT environments, including monitoring these environments
- Expert planning and roll-out of ITIL and ISO 9001 compliant processes and structures
- Database assessments and tuning
- Comprehensive documentation
…and how they can benefit you:
- A transparent IT environment that forms a reliable basis for strategic planning
- Extremely stable and reliable IT operations and processes
- Highly efficient organizational planning and realization of changes and roll-outs
- Support for SLA planning, negotiations and implementation
- Support for business continuity, availability management and capacity management implementation
Reference
The Kalo Group is a leading provider of hot water and heat metering and billing solutions. And since an impeccably efficient IT infrastructure is essential for rapid and accurate invoicing, the Kalo Group maintains an IT help desk in accordance with ITIL V3 (IT Infrastructure Library) quality standards. Kalo opted for the ConSol*CM help desk solution, as it promotes smooth… more
IT full-service provider implements the ConSol*CM customer service management solution
Brainloop 
ConSol*CM is supported and ready to run with Oracle Exadata 
Exchange of knowledge and the definition of best practices
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