- Your customers complain that their claims are processed too slowly?
- You suspect that you’re sometimes paying unnecessary additional compensation?
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The web-based CM/Help software is the customer care version of the ConSol*CM software family. CM/Help stands for customer-specific communications; that is, customer satisfaction and loyality.
With CM/Help you assure in your Complaint Management: - an efficient and cost-reduced processing of legitimate damage claims
- avoiding unnecessary compensation costs
- improving quality assurance by a continuous and automated reporting of the complaints’ reasons
All customer requests are categorized and allocated to predefined procedures. Escalation rules in task processing ensure that time limits and SLAs are adhered to. The solution is installed quickly. It can be used intuitively and adapted flexibly to your requirements. That way your costs are always transparent and under control.
What’s more, thanks to Java technology, ConSol*CM can be expanded to include a wide range of integrated solutions and enhanced functions. Our consultants can support you in optimizing your business processes.
Your profits with CM/Help in Complaint Management:
- Prompt response to incoming requests in complaint, customer care, and customer service departments.
- Transparency in internal workflows and customer information: The right department receives the right information. And that the right decision follows promptly.
- Easy access for all employees using Web technology and browser access.
- Integration into existing IT systems (CRM, ERP, reporting) via flexible interfaces.
- Automated quality assurance information: detailed reporting and analysis functions. Your complaint department becomes a profit center.
Save money: Because keeping customers is less expensive than having to find new ones. |
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