Optimize your processes wherever staff and customers can be supported by transparent communications and clearly defined workflows:
 

• For external and in-house IT support

• For your user help desk (UHD) and hotline

• For customer care, your customer service center and ITSM

We also offer you

• A wide range of integration solutions and enhanced functions based on Java technology

• Consultants to help you optimize your business processes

How the CM/Help Helpdesk Solution Benefits You:
 

• Dynamic adaptation to the changing requirements of your company thanks to Web component architecture

• Customer loyalty and high-quality support due to software-supported adherence to service level agreements (SLAs)

• Straightforward definition of ITIL-compliant processes using a graphical workflow editor

• Clear definition of responsibilities. Ease your employees’ workload by establishing clear-cut task delimitations.

• Cost reduction as a result of shorter throughput times

• Work anywhere and draw on the full function range without installation thanks to browser access

• Improved strategic planning thanks to detailed reporting