- Some tasks in your help desk are being processed redundantly?
- The duration and quality of the processing in your support depends highly on the individuals?
- Do you want to make your IT operations more efficient and effective in accordance with ITIL recommendations?
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The web-based CM/Help software is the helpdesk version of the ConSol*CM software family. We developed it to assure an efficient and optimal service for our over 1000 IT support clients.
Now your user help desk, hotline and IT service management can benefit from our experience. Use CM/Help to optimize your service management wherever customers and staff can be supported by transparent communications and clearly defined (ITIL-compliant) processes:
• For external and in-house IT support,
• For the UHD (user help desk) and hotline,
• For customer relations and the customer service center.
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What’s more, thanks to Java technology, ConSol*CM can be expanded to include a wide range of integrated solutions and enhanced functions. Our consultants can support you in optimizing your business processes. How the CM/Help help desk solution benefits you:
- Straightforward definition of ITIL-compliant processes with a graphical workflow editor: Escalation levels make sure you adhere to your service level agreements (SLAs). These levels also provide a clear definition of responsibilities and clearly outline handovers to avoid misunderstandings
- Eases your employees' workload by establishing clear-cut task delimitations. Now they can concentrate on the essentials
- Browser access: Full function range without installation; you can work anywhere
- Reduces your costs because throughput times are shorter and processes more efficient
- Detailed reporting offers new possibilities for analysis and improved strategic planning
- Flexible and scalable: Entirely programmed in Java, the software's flexible Web component architecture lets you dynamically adapt to the changing requirements of your business, e.g., by integrating any number of modules and plug-ins
You can offer your employees faster support which will translate into greater motivation and higher productivity.
By offering high-quality support and adhering to your SLAs you will generate better customer loyalty. |
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