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The flexible Web component architecture of CM/Help enables modules and plugins to be assigned to defined interfaces (APIs), making it possible to enhance current functions by employing a toolbox principle. Thus CM/Help offers a wide variety of modules and extensions (server and Web components). The modules make dynamic growth possible, not to mention optimal adaptation of the software to the needs of your business.
Modules for help desks, hotlines, support, and IT service management: | - CM/Workflow-Editor: Graphical user interface for defining, mapping, and adapting any and all operating processes
- CM/WebClient: Access to CM/Help from any workstation using a browser
- CM/PluginBuilder: Independent creation and modification of any field or mask, which means increasing the information density of each procedure and supplementing customer data
- CM/Portal: User-friendly information forum for customers from support, call, and customer service centers
- CM/CTI-Server: Simplification of your telephoning processes, for example in sales or with a hotline
- CM/Inventory: Mapping of all services, roles, and workflows in your IT infrastructure and their dependencies
- CM/Office: Creation of individual Word documents for standardized correspondence
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In order to power your reporting, we now additionally offer different solutions such as Crystal Reports Designer and MS-SQL2005.
Feel free to call our sales department, which would be happy to give you even more suggestions about how our software can support your business. Please contact us: vertrieb@consol.de, Tel. +49-89-45841-120.
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