ConSol* Consulting & Solutions Sofware GmbH Deutschland
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Customer Satisfaction

AOK Bayern - Josef Hintermaier, Area Manager for the IT Service Center in Holzkirchen:

“Due to its swift implementation, its compatibility with our business processes, and its simple and intuitive handling, the helpdesk solution from ConSol* has risen over and above our expectations.”

 

 

AXA Assistance - Dorothée Appel, Director of IT and Technology:


“Even during pilot operation we were astonished by how many support requests we were actually able to process every day – before using CM/Help, we never had this kind of transparency.
The software has considerably improved communication within IT support between our two sites.”

 

 

Bayerischer Rundfunk - Director of FS Systems Technology:


Bayerischer Rundfunk“We especially value the transparency that CM/Help has given us. Now we can see at a glance which tasks have been performed by which departments. It is also important for us that the employees accept the system. In this case, during the few months of the test phase, we were able to process a thousand requests.”

 

EP:Netshop GmbH - Dr. Michael Krumpholz, CEO:
 

EP"We chose CM/Help because it is an excellent, economical solution for modern, efficient customer management. The software is so scalable that it will continue to grow as our company grows."

 

 

 

Johnson Controls IFM Industrie GmbH - Volker Kalkbrenner, Project Manager:
 

“When ConSol presented CM/Help, we knew right away that this is exactly what we needed. Within a short space of time, we had an automated task management system that all of our employees could start using immediately. The software is so user-friendly that we only needed half a day for training.”

 

Kyocera Mita Deutschland - Stefan Mauer, Business Development Manager:


“Thanks to its scalability and flexibility, ConSol* CRM software enables you to think big, but start small.”

 

 
City of Regensburg - Heidi Kick, PR department of Regensburg:

"It is highly noteworthy that employees really like working with ConSol*CM and do not perceive it as an added administrational burden. There are even employees who are jealous because they cannot use the system yet. A virtual city hall providing e-government services for citizens is planned for the future, based on ConSol*CM."

 

  

 

Scheidt & Bachmann - Thomas von Kannen, FCS Help Desk Manager

“We were thoroughly impressed by the high level of configurability and flexibility ConSol*CM has to offer. Using the graphic CM/Workflow Editor, we can reconfigure workflows and data entry in the system ourselves in order to meet the unique requirements of our German and international units.”