Johnson Controls, a globally active corporation with offices in Essen, Germany, employs ConSol*’s help desk software for managing more than 100 buildings of its customer BASF Ludwigshafen. Thanks to ConSol*CM, Johnson Controls has an automated task workflow for the entire facility management at BASF. The ConSol* software maps two important organizational units: facility management and help desk. This makes possible the central administration of all incoming requests, as well as detailed reporting, including the recording of working hours. Moreover, ConSol*CM continually provides an up-to-date overview of which task is being processed at what time and by whom. Thus the software helps Johnson Controls in providing optimal service to its customer BASF.
Benefits:
- Central request administration
- Efficient workflows
- Transparent processing status
- Detailed reporting including work time recording
- Easy to use
“When ConSol* presented ConSol*CM, we knew right away that this is exactly what we needed. Within a short space of time, we had an automated task management system that all of our employees could start using immediately. The software is so user-friendly that we only needed half a day for training.”
Volker Kalkbrenner, Project Manager at Johnson Controls IFM Industrie GmbH
More details in our complete success story (pdf)