The optimized IT support processes were exemplary for other departments: MSE meanwhile has analyzed other processes in order to identify areas where improvements might be possible. With success: ConSol*CM is now also being used by administration, for example for building management.
- Faster task processing
- Tasks are not tied to staff members – easy handling when someone else needs to fill in
- Open interfaces allow for easy integration into existing IT environment
More details in our complete success story (pdf)