EURO-LOG AG: satisfied customers thanks to ConSol CM

Headquartered near the Munich airport, Euro-Log is a leading IT and logistics services provider that employs approximately 80 persons. Euro-Log’s proprietary computing centers, innovative applications and individual connections allow for extremely efficient logistic processes. And if customers are happy, so is the vendor.

Professionalized CSM and rapid and efficient processing of customer queries are top priorities for Euro-Log – which is why the company’s customer support center uses ConSol CM’s Web based software for customer service management.

Benefits:

  • Efficient query processing thanks to clearly defined processes
  • Optimal service quality: SLAs rigorously adhered to via escalations
  • Full transparency for all customer data and queries
  • Minimum training time

“We opted for ConSol CM because we wanted an integrated customer platform for our customer support processes. This in turn provides us with a big-picture view of our customers without any application incompatibility. Another great advantage of ConSol CM was that importing processes and customer data from the legacy system turned out to be a cinch. And as expected, it was very easy to integrate ConSol CM with our existing IT environment. Thanks to the solution’s user friendly and intuitive navigation, staff training time was minimal.”

Jörg Fürbacher, CEO at EURO-LOG

For further details please read our complete success story (PDF).