HD PLUS GmbH: Comprehensive monitoring on the basis of the OMD Labs Edition

HD PLUS offers its HD+ package of HD-quality TV channels in its online shop and elsewhere. For the company, it is of critical importance to ensure uninterrupted service. To identify potential bottlenecks – such as delays during the purchase of an HD+ module or when renewing services – faster than in the past, HD PLUS rolled out a new solution for end-to-end process monitoring. The company opted for ConSol to serve as its partner for the design, implementation, and rollout of the solution, one with which it had enjoyed a successful partnership in other fields of IT for many years.

The new solution is now monitoring several central systems at HD PLUS, including its online shop and business support system that maps central business processes. These processes include contract management, the purchase and invoicing process, and product and service management. The system monitors the technical components and how they interact within the business processes. 

The OMD Labs Edition is being used Edition:

  • The Open Source Monitoring Distribution (OMD) Labs Edition is based on the standard OMD version that bundles Nagios and other monitoring cores (Icinga 2, Naemon, Shinken) and numerous add-ons in an integrated package with perfectly matched components.
  • The software also includes the configuration generator coshsh and the Web interface Thruk, which support convenient operation of the monitoring system – for the most part, no operator is required.

 “We are extremely satisfied with the new monitoring solution. It has already proved its value in everyday operation, delivering key information that allows us to optimize business processes and further improve the experience and service we provide to our customers.”

Ana Lozano, Manager CRM & Process Specifications at HD PLUS

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