Johnson Controls: Automated workflows

Johnson Controls, a globally active corporation with offices in Essen, Germany, employs ConSol’s help desk software for managing more than 100 buildings of its customer BASF Ludwigshafen. Thanks to ConSol CM, Johnson Controls has an automated task workflow for the entire facility management at BASF. The ConSol software maps two important organizational units: facility management and help desk. This makes possible the central administration of all incoming requests, as well as detailed reporting, including the recording of working hours. Moreover, ConSol CM continually provides an up-to-date overview of which task is being processed at what time and by whom. Thus the software helps Johnson Controls in providing optimal service to its customer BASF.

Benefits:

  • Central request administration
  • Efficient workflows
  • Transparent processing status
  • Detailed reporting including work time recording
  • Easy to use

“When ConSol presented ConSol CM, we knew right away that this is exactly what we needed. Within a short space of time, we had an automated task management system that all of our employees could start using immediately. The software is so user-friendly that we only needed half a day for training.”

Volker Kalkbrenner, Project Manager at Johnson Controls IFM Industrie GmbH

More details in our complete success story (pdf)