Käserei Champignon: Optimized processes for cheese production and IT

Käserei Champignon, based in the Allgäu region of Germany, is known for its traditional artisanal cheese-making methods, the high quality of its products, and its camembert. It doesn’t matter what area, whether it be quality, product safety, hygiene, or IT, the cheesemaker places great value on having the right processes. In order to improve these processes in the area of IT service management, the dairy manufacturer decided to introduce the ConSol CM/ BPM solution based on ITIL a few years ago for its in-house help desk. The cheesemaker made the right choice.

Benefits

  • Transparency and shorter processing times
  • Central modeling and customizing of IT service processes
  • Ongoing service improvements thanks to detailed reporting
  • Minimal training required thanks to intuitive operation

“Our aim was to increase the efficiency of our processes at the help desk by adapting them to meet the latest ITIL standards. We were successful as ConSol CM/ is a superb tool for implementing and customizing service processes. What’s more, the knowledge database helps our employees quickly find a solution. “
Michael Schnorbach, CIO at Käserei Champignon