Orchestra hotline: Service with a capital ‘S’

IT service provider Orchestra specializes in an area that is important to the existence of most companies: data management solutions. The company sells hardware and software and offers comprehensive support across Europe. Customers receive technical support for questions and current problems via a hotline specifically established for this purpose.

Hotline employees are located at distributed sites across Europe and use the web-based ConSol CM software, which ensures that all support requests are recorded centrally, distributed quickly, and processed.


  • Support in complying with SLAs
  • Process security despite work at multiple locations
  • Satisfied customers

“ConSol CM is a very important reason for our high levels of customer satisfaction, alongside our team of experts.”

Dietmar Ulrich, Managing Director at Orchestra GmbH

Click here for the whole success story