When things get critical – Count on Us!

Your IT operations are under control. Nevertheless, from time to time problems and escalations occur that could be solved much faster by experts with great experience and vast knowledge zooming in than by an inhouse team looking out for solutions. Benefit from the expertise and many years of operational experience of ConSol’s support engineers: We know all the parts of IT infrastructures and we specialize in finding our way quickly even in complex environments.

If required, ConSol offers IT support for almost all technologies commonly used on the market. Our IT experts will assist you with the detailed analysis, evaluation and, if necessary, troubleshooting.
Right by your side, competent, fast and – if necessary – around the clock, by telephone or remote access. Individually agreed SLAs make costs transparent and calculable.

Rely on Our Rapid Reacting Force.

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On Alert for You. Round the Clock.

In accordance with the SLA, you will be able rely on trusted, qualified contacts speaking your language, as well as on high-quality IT operations close to you. Up to 24/7.

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Field-tested – from M to XL

Benefit from our best practices! ConSol experts derive their knowledge from more than three decades of company project experience across all sectors – in medium-sized companies as in well as DAX corporations and other heavyweights.

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Certified Processes

You can always rely on ConSol: Our processes are ISO 9001 and ISO 27001 certified and we are continuously working to improve them – making us a strong partner in all aspects of your IT infrastructure.

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Customized with Flexible SLAs

You determine the scope of services you want our team to provide for you: You determine service level, priorities and response times individually, thus also constantly controlling costs.

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One Address – All Experts

In addition to IT operations experts, software engineers, IT architects, monitoring teams and consultants, ConSol unites specialists from all areas of expertise under one roof. Just to make sure, that your IT is working smoothly at all times.

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Calculable Costs

You pay exactly what we have agreed on in the scope of services. This transparency is the basis for any trusting cooperation. And you will also benefit from a long-term planning security.

Our Offer in Detail

 Operational ServicesManaged ServicesIT Support
Predefined SLAs   
Custom-designed SLAs   
Proactive Problem Management   
Automatic Alerts   
Performance Monitoring   
Single Point of Contact (SPoC)   
Operational Responsibility   
Reliable   
Monthly Service Meetings   
Web Access to Service Status   
Capacity Planning   
Monitoring of Application-specific Connectors   
Access to Expert Knowledge   
Security   
24/7   

Project Profiles

Our IT support services are sector-independent. From numerous customer projects in the automotive industry, for banks & insurance companies as well as in the IT & telecommunications sector, we have gained solid know-how and a great deal of practical experience.


2nd Level End User Support for a Large Automotive Manufacturer

Industry sector: Automotive

Project content: Professional user support for enterprise applications in the areas of messaging, mobility and unified communications.
Details: Demanding SLAs up to 24/7, tools like Exchange, PowerShell, AirWatch, Cisco etc.

Operation and Maintenance at FWU

Industry sector: Banks & Insurances

Project content: Islamic Banking > Operation and maintenance of the point-of-sale application.
Details: International deployment, 24/7 remote operation

Trouble-free IT operation at Carglass

Industry sector: Automotive, Services

Project content: Monitoring of business-critical IT systems. ConSol support connection via site-to-site VPN connection.
Details: OMD as monitoring base, 24/7 support

End-to-end Service for IT Infrastructure at hetras

Industry sector: Tourism, IT Management

Project content: Combination of Public Cloud and "classic" Data center in a virtual environment.
Details: SaaS, manufacturer-independent consulting.

Safe Operation at Europipe

Industry sector: Steel Processing

Project content: 24/7 monitoring and support of production-relevant IT systems.
Details: Remote, Europe-wide locations, OMD with Nagios

Remote Management for an Automobile Bank

Industry sector: Banks & Insurances

Project content: Operation of web and application servers including proactive monitoring.
Details: 24/7 IT support for applications in online banking & fleet management, etc.

Number Management Applications at O2: Development & IT Support

Industry sector: Telecommunications

Project content: 3rd line support incl. infrastructure and middleware diagnostics.
Details: Software Engineering plus Application Support & Support

High-end Support for a Unix Hardware Manufacturer

Industry sector: Manufacturing Industry

Project content: Support of the ongoing system operation with several thousand requests per month.
Details: 2nd and 3rd level support, ISO 9001 certified, 24/7

Operational Support & Remote Operating Services for Bauer Systems

Industry: IT in the media environment

Project Content: IT Support, Helpdesk, Administration, Incident-/Changemanagement & Monitoring for constant availability of business critical production systems.
Details: 24/7, individual SLAs, Mac environment

Technologies & Competences

Oracle Solaris
MySql
Linux
Ansible
aws - amazon web services
Microsoft Azure
OpenShift
Kubernetes
Grafana
cucumber
SoapUI
Mail
FTP
JMX
Prometheus
Docker-Container
Progress
Oracle GlassFish
Oracle Weblogic
Dynatrace
Cisco Email Security Appliance
Red Hat
HP-UX
Lastline Email Security
Skype for Business
MariaDB
SuSE Linux
Microsoft Windows
Microsoft Exchange
Microsoft SQL Server
EDB Postgres
DMARC
Zabbix Monitoring

IT Support: Win with our Experts

Benefit Especially in Complex Heterogeneous Environments!

With tailored IT support packages, we assist your company exactly where needed. On request, ConSol staff and IT experts are available around the clock. IT support jobs are carried out by telephone or e.g. via remote maintenance. Our support and IT services range from virtualization (VmWare, OracleVM, SolarisZoning etc.), Unix/Linux/Windows OS, networking (e.g. Jiniper, FortyGate or Cisco), storage (NetApp etc., and more.), databases (Oracle, MySql, MariaDB, Postgres, Progress, MongoDB, InfluxDB), monitoring (e.g. Nagios, Prometheus, and Grafana) to web middleware (e.g. Apache, Ngnix, Tomcat, WebLogic, JBoss, Glassfish, Payara) and applications. We also provide analyses, e.g. on stability or performance problems of your individually developed or purchased standard applications.

Contact

Peter Hotter

+49-89-45841-100