High-level OpenShift Support: Rapid Assistance in Critical Situations
Your company has enough work to do handling standard operations. As Red Hat Premier Partner we attend to everything else. Competent, straightforward and around the clock.
You already use Kubernetes based Red Hat OpenShift successfully as your development platform, but your operations team still lacks some OpenShift experience to manage everything on their own? Our experts offer you quick and straightforward support in any situation, making sure your business will be able to continue as usual.
ConSol OpenShift support provides outstanding expertise – recording, classifying, and eliminating errors, it proves to be the perfect partner for your OpenShift container platform operations. When troubleshooting and debugging, we always view the system as a whole and look at the bigger picture. By documenting the changes and calling for service reviews we are continually optimizing our cooperation.
Our OpenShift experts will assist you with detailed analyses, assessment and debugging if necessary. In German, in your vicinity, competent, fast, and – if needed – also around the clock. Just as you wish. By phone or by remote access. Individually agreed SLAs make costs transparent and calculable.
|Support||8/5 (9.00 a.m. to 5.00 p.m.)*||24/7|
|Open Ticket by Mail|
|Open Ticket by Phone|
|Register, Classify and Eliminate Malfunctions|
|Single Point of Contact (SPoC)*|
|Hours included||10 h/month||10 h/month|
|Additional hours*||120 Euro||120 Euro|
|Service Review by Phone||quarterly||monthly|
|Response Time P1||4 h||2 h|
|Response Time P2||8 h||4 h|
|Response Time P3||48 h||24 h|
|Change of Infrastructure||T&M||T&M|
|Monthly Ticket Report|
|Additional Expert Advice||T&M|
*National holidays excluded
*Tracking, monitoring, SLA management of open support cases & tickets with Red Hat
*Outside office hours: 50 % surcharge