High-level OpenShift Support: Rapid Assistance in Critical Situations

Your company has enough work to do handling standard operations. As Red Hat Premier Partner we attend to everything else. Competent, straightforward and around the clock.

You already use Kubernetes based Red Hat OpenShift successfully as your development platform, but your operations team still lacks some OpenShift experience to manage everything on their own? Our experts offer you quick and straightforward support in any situation, making sure your business will be able to continue as usual.

ConSol OpenShift support provides outstanding expertise – recording, classifying, and eliminating errors, it proves to be the perfect partner for your OpenShift container platform operations. When troubleshooting and debugging, we always view the system as a whole and look at the bigger picture. By documenting the changes and calling for service reviews we are continually optimizing our cooperation.

Our OpenShift experts will assist you with detailed analyses, assessment and debugging if necessary. In German, in your vicinity, competent, fast, and – if needed – also around the clock. Just as you wish. By phone or by remote access. Individually agreed SLAs make costs transparent and calculable.

OpenShift Support:
Our Customer Services in Detail

Our customers are corporations and companies in various sectors, among them automotive, telecommunication, plant engineering and retail. They all have been trusting our competences for many years. You are interested in our services? Please contact us.

  • Red Hat Premier Partner with an outstanding OpenShift expertise
  • 24/7 operations team of German speaking experts
  • Many years of experience in operating heterogeneous environments
  • Ticket opening via phone or e-mail
  • Lightening your team’s load
  • Calculable costs

 

 StandardPremium
Support8/5 (9.00 a.m. to 5.00 p.m.)*24/7
Open Ticket by Mail  
Open Ticket by Phone  
Register, Classify and Eliminate Malfunctions  
Single Point of Contact (SPoC)*  
Hours included10 h/month10 h/month
Additional hours*120 Euro120 Euro
Service Review by Phonequarterlymonthly
Response Time P14 h2 h
Response Time P28 h4 h
Response Time P348 h24 h
Change of InfrastructureT&MT&M
Documenting Changes  
Monthly Ticket Report  
Additional Expert Advice T&M

*National holidays excluded
*Tracking, monitoring, SLA management of open support cases & tickets with Red Hat
*Outside office hours: 50 % surcharge

Contact

Peter Hotter

+49-89-45841-100