High-level OpenShift Support: Count on Us when Things Get Tricky
Your operations team has enough to do with their own activities. As Red Hat Premier Partner, we'll take care of the rest. Competent, uncomplicated and round the clock.
You are successfully using Red Hat OpenShift on a Kubernetes basis as a development platform. But your operations team lacks the OpenShift experience to manage everything on their own? Our team of German- and English-speaking experts can help you quickly and easily in any situation so that your business can continue as usual.
The ConSol OpenShift Support records, classifies and corrects malfunctions. With its extensive expertise the team is the perfect partner for your container platform operation on OpenShift. When troubleshooting and correcting errors, we look at the system as a whole and think outside the box. We continuously optimize our cooperation by documenting changes and conducting service reviews by phone.
|Support||5x8 (9 am - 5 pm)|
National holidays excluded
|Ticket opening by mail|
|Ticket opening by phone|
|Recording, classification and troubleshooting of malfunctions|
|SPoC: Tracking, monitoring, SLA management of open support cases & tickets at Red Hat|
|Hours included||8 h/month||15 h/month|
|Additional hours||price on request||price on request|
|Service review by phone||1x per quarter||1x per month|
|Response time Prio 1||4 h||2 h|
|Response time Prio 2||8 h||4 h|
|Response time Prio 3||48 h||24 h|
|Change of infrastructure||T&M||T&M|
|Documentation of changes|
|Monthly ticket report|
|Additional expert advice||T&M|