ALSO Actebis: Successful partner lead management with ConSol CM

ALSO Actebis: Successful partner lead management with ConSol CM. ALSO Actebis GmbH is Europe’s third largest retail and logistics company for IT, telecommunications, and consumer electronics. The company’s portfolio includes products from more than 350 manufacturers, who use ALSO Actebis to gain access to over 70,000 customers. NT plus, the telecommunications brand of ALSO Actebis, relies on ConSol CM to provide ITC system vendors within network marketing greater support for the project requests of their customers.

The CRM solution supports all processes from partner acquisition to lead processing, order creation, and order entry right through to customer service. Internal sales, external sales, and back office are integrated into the solution. The software was introduced as part of a pilot project in the region and was then gradually extended.

ConSol CM stood out on account of its intuitive operation and flexibility. Users can access the web-based software regardless of the operating systems in use and even when on the go, meaning that partners and internal and field service teams can work together
and communicate without media incompatibility problems. Detailed
ConSol CM rights management, which clearly regulates responsibilities, ensures transparency. Data is no longer stored locally; it is available to all authorized users on demand. This enables fast, customer-oriented correspondence and handovers without loss in the event of vacation or illness.

Last but not least, ALSO Actebis integrated its appointment and reporting system into ConSol CM as part of this partner program in order to ensure a high level of service quality across departments and the company. This makes it possible to display all appointments from ConSol CM in one calendar. It also ensures that the responsible processor cannot discard appointments without cause or close them without a report.

“ConSol CM allows us to clearly track the sales process from beginning to end. Both partners and our own employees can see who is responsible for which lead and what phase it’s currently in. ConSol CM makes it possible to completely document all activities, monitor tasks and SLAs, achieve flexible monitoring, and quickly implement process-related changes in the business environment. It’s an all-round sales-oriented solution.”

Thomas Heidbreder, Head of ITC Sales Support at ALSO Actebis

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