Finely calibrated IT service management in accordance with ITIL

The Kalo Group is a leading provider of hot water and heat metering and billing solutions. And since an impeccably efficient IT infrastructure is essential for rapid and accurate invoicing, the Kalo Group maintains an IT help desk in accordance with ITIL V3 (IT Infrastructure Library) quality standards. Kalo opted for the ConSol CM help desk solution, as it promotes smooth and efficient help desk operations for first and second level support IT queries.

Benefits:

  • Product advantages
  • Extremely transparent processes
  • FAQ knowledge base and search functions save time
  • Scalable solution; visualization of interrelated processes
  • Individualized reports

“The extension options for ConSol CM appear to be virtually limitless. Our first goal was to implement ITIL V3 compliant software support for our service desk and obtain a comprehensive range of detailed reports. So now we’re benefiting from the capacity to visualize interlocking processes. We’re extremely happy with our ConSol solution and will definitely be a return customer should the occasion arise.”

Björn Skottke, Kalo Group IT Manager

More details in our complete success story (pdf).