High-end Support for a Unix Hardware Manufacturer

Our customer manufactures powerful, high-tech hardware and software solutions for international companies. ConSol has provided 2nd and 3rd level support for system operation with several thousand requests per month since 1998.

An internal team of specialists at ConSol resolves incidents through fast problem analysis, remote administration, and support management.

We are on hand around the clock to step in and secure system stability and performance before failures or performance losses can impact the customer.

Benefits:

  • Maximum system stability and performance
  • Service level agreements (SLAs) for availability, response, and support are clearly regulated
  • Quality management system certified according to DIN EN ISO 9001
  • Highly qualified specialists
  • Access to existing 24/7 structures