Lidl: Global IT System and Application Monitoring Standards

Lidl is one of the biggest retailers in Europe. Having a stable, high-availability IT infrastructure and system and application environment plays a critical role in helping to continuously optimize processes in all countries where Lidl operates. Minor malfunctions can cause major disruptions to the flow of goods in the dynamic day-to-day operations at the 140+ logistics centers worldwide that support and supply Lidl’s retail branches, for example.

To ensure this does not happen, Lidl teamed up with ConSol to develop a new monitoring concept. The common goal was to design a high-performance solution that all of Lidl’s international subsidiaries could use for end-to-end monitoring of the relevant technical systems, databases, components, and applications used to operate their logistics centers.

ConSol developed the new Nagios-based business service and system monitoring solution in close cooperation with the IT team at Lidl. In order to make the solution user-friendly and allow it to run essentially unattended, Shinken, Icanga, and a number of add-ons and system modules developed by ConSol, such as coshsh and Thruk, were deployed.


  • Global monitoring standards
  • Automatic monitoring of IT and business services
  • Improved overview and alerting when system malfunctions occur
  • Faster root cause analysis
  • Cross-company SLA monitoring and reporting

“The project was finished on time and on budget without any problems along the way, demonstrating that we chose the right solution partner in teaming up with ConSol.”
Martin Wollmann, Head of IT Global Service & Support at Lidl

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