Operational assistance Mac File Services

Bauer Systems Co. is the full service IT provider for the German enterprise Bauer Media Group, one of the leading magazine publishers in Europe. ConSol’s Apple specialists provide the IT support for the Bauer Systems Co. in the the field ‘Mac File Services Operations’ – that is, besides the 7/24 Mac-Hardware and Mac Operating System Support, also Administration, Incident, and Change Management, as well as the monitoring of about 30 servers with Nagios. For the individual composition of service level agreements, special attention was given to unforeseen events and international occurences with special media presence.

The objective of the remote operating services for the Bauer Systems Co. is the continuous availability of enterprise critical production systems in the Apple environment through proactive error avoidance, as well as prompt detection and reactive correction of disturbances in the Mac environment.