Umdasch Group relies on ConSol CM for its in-house IT help desk

The Umdasch Group is the technological leader in concrete formwork systems and shopfitting and is active all over the world.
Around 100 employees at the Umdasch in-house IT help desk now use the ConSol CM help desk solution to support around 7,000 employees around the world. The software is used in incident management to deal with incidents of all types, in change management for changing passwords and such, and for IT orders. All employees can use a web portal integrated into a web shop to open new tickets or view the processing status of open tickets.

Project highlights at a glance

  • Intuitive operation and an easy-to-use interface for increased efficiency and service quality
  • Web portal: Online access for employees ensures transparency in the central help desk
  • Modern form manager: Dynamically integrates forms into the processes
  • Integrated feedback system: Smiley faces in tickets motivate employees to provide feedback
  • Data consistency: ConSol CM directly accesses the Active Directory of the internal user data. 

“ConSol CM fulfilled our requirements for a new solution that would meet both current and future requirements. The excellent search functions and automation options simplify and streamline our day-to-day work. What’s more, the software is modeled after the modern standards of the IT Infrastructure Library (ITIL) and is thereby oriented towards best practices in the industry. The cooperation with ConSol ran smoothly and they completed everything within our tight schedule, which foresaw a strict deadline for going live.”

Axel Wieland, Head of Software Management at the Umdasch GroupProject highlights at a glance