IT operations and outsourcing – Customized operations and services

Your business success is based on the smooth running of your IT infrastructure. It has to provide maximum, reliable, round-the-clock support for your business processes, even when it is subjected to continuous change. Do not leave the performance, availability, and security of your systems and data to chance!

30 years of IT operations experience in a wide range of industries, tried and tested standards (ITIL, ISO 9001, ISO 27001) as well as versatile and certified expertise make ConSol a strong partner for your IT infrastructure, from consulting and implementation right through to long-term support. We will remain by your side when others have long since taken their leave – and we always have an eye on costs. Our specialist expertise in the field of monitoring and in all aspects of automating IT processes allows you to reduce manual intervention in your systems to a minimum and ensure a consistently high level of quality.

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Our services for IT performance, availability and security:

  • Comprehensive IT service portfolio: We advise you on all issues regarding your IT environment.
    We are here to assist you and work with you to develop your individual SLAs, no matter whether for IT outsourcing, managed infrastructure, application operation and hosting, or operation of your cloud services.
  • IT operations according to the modular principle: Calculable costs and efficiency for every project size.
    Our managed services employees can handle the entire range of services related to your data from storage management to backup and security right through to disaster recovery (DR), and can also ensure business continuity in the event of an emergency. They make use of our modular system and customize our service offerings to meet your technology requirements.
  • Application management and service provision: We are there for you when others have taken their leave.
    We do not leave you out in the cold, even after your new application landscape has been implemented and gone live. We provide you with comprehensive and qualified support when it comes to the management of your applications – regardless of whether they are in a traditional data center, virtualized, or in the cloud – and we do not shy away from third-party systems and open source technology.
  • Red Hat managed services: Focus all your energy on your core business – with ConSol as your partner, who combines expert knowledge of the Red Hat portfolio with more than 20 years of experience in operation and support for IT infrastructure and business-critical applications.
  • Rollout and deployment from a single source: For an uninterrupted start to your new system and with no loss of data.
    We work with you to prepare your IT landscape for a successful introduction of your new system. Where necessary, we replace your existing hardware in full or in part, assume responsibility for the packaging of the software, and provide assistance during the deployment process. Meanwhile, your employees can continue conducting day-to-day business with almost no interruptions.
  • Monitor heterogeneous IT environments, even in the cloud.
    An entire business unit at ConSol has specialized in avoiding errors and performance problems, even before they arise. Where possible, we rely on open source solutions for monitoring.
  • Virtualizing and/or setting up and operating a cloud infrastructure.
    We are familiar with all the major cloud and virtualization providers and together with you, we decide where which data and services are best stored and if it makes sense to virtualize. Whether in a public, private, or your own data center, your migration is in experienced hands with us.

IT operations skills and certifications

The ConSol operations team consists of highly qualified employees who periodically undergo training and certification to continually keep their expertise up-to-date. They hold the following certifications (among many others):

  • ITIL IT infrastructure library – the de facto standard for structural/procedural organization and tools in the field of IT services
  • Linux Professional Institute Certificate
  • Storage: Netapp NCDA 7-Mode
  • Certified Professional für Requirements Engineering CPRE
  • BPMN Modeling Expert Certificate
  • Professional Scrum Product Owner Certificate PSPO
  • PRINCE2 Practitioner and other project management certifications; these are required to assist customers during the transition phase, since they allow our specialists to efficiently and successfully structure IT operations (among other things)
  • ISO 20000, the internationally recognized standard for IT service management (ITSM)
  • Oracle Database Administrator certification – for databases such as Oracle 11g, 12c, and so on
  • IBM Certified Database Associate Certification (DB2)

ConSol operations experts also boast extensive programming language skills, which allow them to assist customers with support and integration – for example Perl, Shell, Python, C, C++, Java, etc.