Our process management platform ConSol CM is a powerful tool to digitalize & automate your business processes. To do so, we offer you a range of turnkey solutions that you can get started with out of the box - without wasting a lot of time on implementation or staff trainings. And if you have specific business cases, we depict your individual processes in software with ConSol CM.
Platform for Digitalization
Complaint Management – Ensuring Quality & Keeping Service Promises
ConSol CM/Complaint supports the semi-automated recording of customer complaints, the verification of warranty claims and the control of downstream processes for repair and shipping. Reasons for complaints and product defects can be evaluated for continuous improvement.
Helpdesk & IT Support – Efficiency and Customer Service go Hand in Hand
The ConSol CM/Helpdesk provides the support you need for answering service inquiries fast & customer oriented. Following the automated issuing of tickets, thanks to the workflow logic, the inquiries are referred to the appropriate 2nd level teams. FAQs help to find the right answers quickly.