7x24h-Customer Support: ISO 9001 Certificate confirmed by TÜV Süd

For the eleventh time ConSol customer support with its 7×24 hour hotline reached perfect scores

The Operating Center at ConSol put itself to the test in September in the monitoring audit by the TÜV Management Service.
The TÜV auditor once again certified ConSol Operating with its 7×24 hour customer support a very good result, especially since processes and tools work well together.
The result: professionalism in IT-administration and great success with regard to customer satisfaction.
The process management at ConSol Operating takes place with the help of the service management software ConSol CM,
which secures the high degree of professionalism in administration, monitoring and consulting for the operation of customer systems.

About the history of ISO certification at ConSol:

  • The certification of ConSol Operating according to ISO 9001:2000 took place in August 2003 after only eight months lead time.
  • After two monitoring audits ConSol underwent the required extensive repeat audit in July 2006 and again received top grades.
  • In July 2009 the second repeat audit took place with a new auditor from TÜV Süd, now according to DIN EN ISO 9001:2008. The result: superb evaluations.
  • In the monitoring audits 2010 and 2011, once again high professionalism was certified, for example in backing up for maintaining as well as prompt restoring of IT systems in an emergency. ConSol finished the third repeat audit in September 2012 again successfully and was awarded the certificate for the BU Operating, valid until July 2015.
  • In the monitoring audit 2013 ConSol as well reached perfect scores.

Here you’ll find our certificate in pdf-format for downloading in German and English.