ConSol 7x24-Customer-Support: ISO 9001 certificate with top assessment

For the 12th year in a row ConSol achieved top marks - TÜV Süd certified perfect quality management system

 

The operating center of ConSol has faced in mid-September for the 12th time the surveillance audit of TÜV Management Service. The TÜV auditor certified again high standard in professional IT administration and excellent advice in customer support with 7 × 24-hour hotline.
The TÜV auditor was particularly impressed by the "thorough documentation in the ticket system" and the "very good results in terms of customer satisfaction".

The process management at ConSol operating uses the BPM software ConSol CM, allowing the high level of professionalism in administration, monitoring and counseling for the operation of customer systems..

 

History of the ISO certificate at ConSol:

  • The certification of ConSol operating in accordance with ISO 9001:2000 in August 2003 was achieved after only eight months lead time.
    After two surveillance audits ConSol received in July 2006 top marks in the required extensive repeat audit.
  • In July 2009 with a new auditor at TÜV Süd, the second re-audit took place, now according to DIN EN ISO 9001:2008. The result: excellent reviews.
  • Having been certified in the surveillance audits in 2010 and 2011 again high professionalism, ConSol achieved the third repeat audit in September 2012 successfully and got the certificate for the bu operating awarded until 12 July 2015.
  • The surveillance audits in 2013 and 2014 ConSol operating completed very successfully.

Here you’ll find our certificate in pdf-format for downloading in German and English.