Would you like to start small or go all in? ConSol CM is your software for any situation. It epitomizes flourishing customer relationships and the highest quality for value-creating and internal processes at a smart company.
A strong, standard building block.

Dashboards and reporting

All relevant key performance indicators (KPI) firmly in view. Visualized for easy comprehension at the click of a mouse. This allows you to continuously optimize your business processes. Based on reliable data.

Dashboard & Reporting

User interface

The core of the software guides the end user through the provided process activities and displays all relevant data to the end user at a glance. Intuitive and secure.

User interface

Process designer

Modeling tools offering intuitive operation pave your way to tailor-made business processes. You can also implement subsequent process changes into the software at any time using these tools.

Process designer

Individualized

Your processes are as unique as your business. In ConSol CM, you create your specific data models and processes to fit and you can adapt them at any time as needed.

Extensible

More customers, a new business sector, increasing amount of data: ConSol CM grows with you. This is also true if you want to add an entirely new process to the system.

Intuitive

The process-guided ConSol CM GUI takes the user by the hand. It simplifies training, minimizes the error rate and promotes fun at work.

Integrative

Thanks to the open interface design and state-of-the-art interface technologies, ConSol CM offers outstanding integration flexibility. In any IT environment.

Ready in no time

You can get up to speed with ConSol CM in just a few weeks. This is amply demonstrated by our short project durations. Our projections use hours and days instead of months and years.

Watertight

ConSol CM lets you effortlessly work in compliance with applicable standards. All information and process steps are documented in the system. Everything is auditable and transparent. Your auditor can enter into the picture at any time.

Trendsetting

The reports and analyses in ConSol CM provide a sound basis for decisions critical to success. They give you security, particularly when things have to move quickly.

Process-guided

The processes available in ConSol CM ensure maximum efficiency and quality. They reliably guide the user to the solution, regardless of how many parts need to interact to make it happen. All of the steps are reproducible.

Add-ons

CM.Business Intelligence

Provide data-driven improvement to your processes. The public and documented data structure of the ConSol CM Data Warehouse can be connected to any standard Business Intelligence (BI) tool, such as using the open source software Pentaho. 

CM.Mobile

Simply take ConSol CM along. In addition to the most important processing functions, additional features ensure convenience for mobile application, such as barcode scanning using photo hardware or the option to make calls directly from contact data. 

CM.Phone

Receive or make calls without a change in media—and see who is on the line and what the call is about at the same time. CM.Phone connects ConSol CM to your telephone system and quickly gets you in touch with your customers.

CM.Resource Pool

Serve your customers with the utmost skill and expertise. Use CM.Resource Pool to provide important pieces of additional information about a process or in the customer context as a specific data object. There are no limits on your creativity. 

CM.Social Media

Social communication: With CM.Social Media, a process opens as soon as a customer posts on Facebook or Twitter. This enables you to react quickly and appropriately and also ensures a positive customer experience on the social media platform. 

CM.Track

Integrate customers and partners directly into business and communication processes. Registered users can open their own processes, follow them or search for solutions in the FAQ. This frees up your service team.

The product ConSol CM

Rest easy with our 360° services
for your software

  • 70%

    Up to 70% reduction in time-to-market thanks to ConSol CM.

  • 89%

    89% of all users agree that their customer relationships have been strengthened and improved by ConSol CM.

  • 95%

    95% of all ConSol CM customers are extremely satisfied with the perfect adaptation of their processes.

References

Thanks to the flexibility and easy extensibility of ConSol CM, the software takes you as a user on a continued trip of discovery. Which workflows could I map and control next using the software? The system encourages you to see what you can accomplish.

Andreas Feiertag,
Head of Data Processing, Münchner Stadtentwässerung

The ongoing agile development of ConSol CM lets us optimize our service with every update. ConSol CM simplifies the day-to-day work of our colleagues in the call center, offering fast, clear, intuitive operation while still providing all information at a glance.

Marc Rogge,
Head of CRM & Customer Service, maxdome

Solutions with ConSol CM

Individual online demo

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