The goal is clear but the path leading there is complex. And some situations and processes require maximum flexibility. ConSol CM case management software frees your experts from rigid chains and gives them the security to provide maximum performance.

Achieving results together

Complex, skill-intensive processes require plenty of coordination and collaboration. ConSol CM case management software orchestrates communication and the exchange of knowledge between experts, including across departments and locations. This leads to the organic emergence of a knowledge base.  

Making the right decision to match the situation

Unplanned events are a daily occurrence in your business and experts have to make decisions on the fly. As a case management tool, ConSol CM leads you safely to the goal with the greatest possible freedom of action. The specific procedure shows the way, even if several detours are needed.

Utilizing experience

The specific solution path for each case is documented in the ConSol CM case management software. This means every step can be traced and audited. And this creates the basis for analyses. These will point you towards better paths over time based on process mining.


4 of 5 users agree that ConSol CM confidently led them to the right solution in complex cases.

Easily mastering complex processes

Your workday is defined by dynamic processes and new situations at every turn. Oftentimes, your experts have to act very quickly and are required to make snap decisions with good judgment. Traditional BPM solutions and rigid regulations from standards often limit your options in this type of environment. ConSol CM case management software gives companies a high-performance communication and process platform for complex, company-wide processes that require extensive expertise. Do you have specific required work steps? The workflows in the ConSol CM case management tool ensure that everyone taking part in an operation sticks to them. Do you have a specific business sector where users need flexibility in their actions and even more choices open to them? Not a problem. ConSol CM helps you find the perfect balance in freedom of action for your employees and tool-assisted BPM.

200 companies around the world utilize
ConSol CM. 20.000+ users satisfy over 2M customers.


The true strength of ConSol CM emerges in complex cases where the solution requires involvement from several departments.

Manuela Schiff,
Project and Quality Manager, Abrechnungszentrum Emmendingen

Thanks to the scalability and flexibility of ConSol CM, the software allows us to implement complex tasks quickly, professionally and with minimal time and expense. Another important factor for success is the outstanding, individualized support from ConSol!

Johannes Stürzlinger,
BSc Project Manager, NTS New Technology Systems GmbH


The reports and analyses in ConSol CM provide a sound basis for decisions critical to success. They give you security, particularly when things have to move quickly.


The process-guided ConSol CM GUI takes the user by the hand. It simplifies training, minimizes the error rate and promotes fun at work.


Thanks to the open interface design and state-of-the-art interface technologies, ConSol CM offers outstanding integration flexibility. In any IT environment.


More customers, a new business sector, increasing amount of data—ConSol CM grows with you. This is also true if you want to add an entirely new process to the system.

Further solutions

Individual online demo