ConSol CM brings BPM to a CRM system. The software lets you focus your competitive processes on customers, including in areas such as recruiting, accounting and partner management. This is the embodiment of customer orientation.

Setting new standards

What would happen if your customers were part of all your competitive processes? What if you could provide first-class support for your contacts and could initiate actions right at the customer's end? ConSol CM software opens up a new dimension of process-driven CRM for you!

End-to-end integration

Histories, statuses, predictions – ConSol CM CRM software provides a seamless, uniform presentation of all the customer information. The information even correlates partners and suppliers in one centralized location. This provides new value to your reporting. And it supports customer-focused thinking in every department.

Fluid communication

Social media, telephone, e-mail—customers communicate with your company over many channels in the modern world. The ConSol CM CRM system gives you a centralized communications platform. You can use it to provide quick, top-quality responses without any integration gaps.

 

89% of all users agree that their customer relationships have been strengthened and improved by ConSol CM.

CRM for a sparkling image

Customer relationships are a treasure that requires diligent care. This is true in B2C as well as B2B. Despite this fact, there are many cases where a company's left hand does not know what the right is doing. For example, Sales might be providing a new quote for a customer while Accounting is still discussing an incorrect invoice. Situations like these harm a company's image. This stems from the fact that tasks which involve interacting with the customer have a scope that is too narrow and are limited to traditional CRM areas. The ConSol CM CRM system lets you support your customer focus throughout the entire company. The software links CRM and business process management. You benefit from the strengths of both disciplines as a result. You optimize and automate ALL customer-related business processes and ensure a complete, seamless flow of information throughout the company. This provides the basis for active customer relationship management, excellent communication and true leaps forward in efficiency.

200 companies around the world utilize
ConSol CM. 20.000+ users satisfy over 2M customers.

References

We were won over by the flexibility of the system. The web-based solution enabled integration into the processes of our customer and ConSol CM provided seamless documentation. Every service employee has a detailed overview of the current processing status of inquiries at all times.

Christian Felber,
CRM Manager, d-kn group

We chose ConSol CM because the solution enabled cost-effective entry into modern, efficient customer management. The software can be scaled without any problems, allowing it to keep pace with our company's growth.

Dr. Michael Krumpholz,
CEO, EP-Netshop

Process-guided

The processes available in ConSol CM ensure maximum efficiency and quality. They reliably guide the user to the solution, regardless of how many parts need to interact to make it happen. All of the steps are reproducible.

Intuitive

The process-guided ConSol CM GUI takes the user by the hand. It simplifies training, minimizes the error rate and promotes fun at work.

Individualized

Your processes are as unique as your business. In ConSol CM, you create your specific data models and processes to fit and you can adapt them at any time as needed.

Ready in no time

You can get up to speed with ConSol CM in just a few weeks. This is amply demonstrated by our short project durations. Our projections use hours and days instead of months and years.

Further solutions

Individual online demo

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