Tailored processes for an excellent service experience: ConSol CM customer service software raises your customer service to the next level, sparking a chain reaction of enthusiasm.

Surpassing expectations

Your service promise sets a lofty goal. ConSol CM customer service software ensures that you surpass it. Because not only do you meet your SLAs, you also provide quicker responses with top quality. Your communication is standardized and you give your customers insight into their specific situations. The result is pure enthusiasm.

Working efficiently, increasing profitability

Service cost savings and cross-selling opportunities increase your profits. ConSol CM lets you make optimum use of your resources in customer service management. Clear processes shorten processing times and foster synergies between departments.

Inspiring service employees

Satisfied employees love to provide excellent service and ConSol CM software offers the foundation for bringing it to life. A customer service can see all of the information about a specific case at a glance and process it from start to finish in one system. That means transparency—and happy customers.

 

60% reduction in response times for inquiries and complaints thanks to ConSol CM.

Room for the customer

Every contact with the customer provides an opportunity to strengthen the business relationship, whether it is by means of a hotline, call center, customer contact center, service desk, help desk, RMA area, during support or as part of after sales service. This is true of both B2B and B2C customers. Claim management and complaint management in particular offer immense untapped potential. This stems from the fact that a customer taking the time to voice concerns shows that continuing the business relationship means a lot to the customer. Utilizing these opportunities requires creating the proper environment. This is best done with support from software that allows all customer information to be presented to the employee at the press of a button. Customer service management, job tracking and knowledge base management in ConSol CM also create room to expand for customized customer support.

200 companies around the world utilize
ConSol CM. 20.000+ users satisfy over 2M customers.

References

The ConSol CM web client is easy to use and understand, allowing us to quickly familiarize our employees with the system. ConSol CM now finally lets us standardize our technical support around the world and improve service quality.

Stian Braastad,
Global 24/7 and RDS Support Centre Responsible, ABB Marine and Ports

 

The ongoing agile development of ConSol CM lets us optimize our service with every update. ConSol CM simplifies the day-to-day work of our colleagues in the call center, offering fast, clear, intuitive operation while still providing all information at a glance.

Marc Rogge,
Head of CRM & Customer Service, maxdome

Intuitive

The process-guided ConSol CM GUI takes the user by the hand. It simplifies training, minimizes the error rate and promotes fun at work.

Process-guided

The processes available in ConSol CM ensure maximum efficiency and quality. They reliably guide the user to the solution, regardless of how many parts need to interact to make it happen. All of the steps are reproducible.

Extensible

More customers, a new business sector, increasing amount of data—ConSol CM grows with you. This is also true if you want to add an entirely new process to the system.

Individualized

Your processes are as unique as your business. In ConSol CM, you create your specific data models and processes to fit and you can adapt them at any time as needed.

Further solutions

Individual online demo

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