Isn’t it comforting to know that your SLAs are being met? Wouldn’t both you and your customers be happy if you could reduce your response times?
ConSol CM as a helpdesk- and ticketing-system efficiently combines flexible process design with functions for customer data maintenance. You can speed up your processes for the help desk as well as internal and external support through clear definition of responsibilities and efficient collaboration between the departments involved.
ConSol CM in ticketing helps you to meet SLAs, reduce response times, and perfectly implement tailored support models. The result: Greater customer satisfaction and lower costs thanks to shorter throughput times and motivated employees.
"Thanks to its scalability and flexibility, ConSols CRM software enables you to think big, but start small – taking a step-by-step approach to meeting further requirements."
Stefan Mauer, Department Manager Business Development at KYOCERA Document Solutions Deutschland GmbH
"[...] We were really impressed by this, and it showed us that we could use ConSol CM to quickly respond to changing conditions on the market. We no longer struggle with a cumbersome database that had become far too complex over the years. Our company is now fast and nimble. With ConSol CM, we can finally see everything from a project perspective, without having to forgo the quality of accurate data collection."
Florens Eblinger, Founder and CEO Eblinger & Partner