NTS New Technology Systems: Professional and personal support for all customers

With its standard NTSwincash software, the Austrian company NTS New Technology Systems GmbH developed a comprehensive solution that ranges from an easy-to-use cash register solution as a front end for external ERP systems right through to comprehensive retail management system. NTS focuses on developing, implementing, and providing support for high-quality service systems for sophisticated service providing and retail companies. For this reason, the ability to provide professional and one-to-one support to all customers is the most important guiding principle of the NTS corporate philosophy.

By introducing ConSol CM, NTS can take advantage of the CM/Portal module, a web portal that can directly integrate customers and partners into business and communication processes.
Using the portal, it is possible to configure workflows, track in-house workflows, and evaluate them, where necessary. In addition, partners can access NTSwincash release notes and documentation at all times.

Using ConSol CM has also made it possible to dramatically reduce the amount of work involved in tracking and coordinating help desk requests.

Benefits:

  • Clearer and more transparent customer support
  • Less work involved in tracking and coordinating software support requests
  • The development department effectively tracks all reported software bugs
  • Access to release notes and documentation

“Thanks to its scalability and flexibility, the customer service management software from ConSol allows us to implement complex tasks quickly, professionally, and without a great deal of effort. Another key factor behind our success is the excellent individual support provided by ConSol!”

Ing. DI Johannes Stürzlinger, BSc Project Manager, NTS New Technology Systems GmbH

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