RZV GmbH: ConSol CM as a basis for ITSM certification according to ISO 20000

Unlike personal ITIL certifications, certification according to ISO 20000 evaluates the entire company in terms of service management for its customers. RZV GmbH now maps all customer service and internal processes with the ConSol CM ITSM workflow platform in order to meet the high requirements of ISO 20000.

The IT company specializes in services for the healthcare industry, the public and social sectors and this platform allows it to make its business processes traceable and measurable.
The products in use are ConSol CM including the flexible CM/Inventory configuration database to map service catalogs and CM/Portal to connect external customers.

Benefits

  • High level of transparency thanks to process documentation and clear responsibilities
  • Measurable internal and customer service processes
  • Central knowledge database
  • Implementation, process consulting, training from a single source

Alongside implementing ConSol CM, ConSol also provided support through process consulting and conducted training programs as part of the cooperation, allowing it make a positive contribution to the excellent preparation for certification.

“Getting certified according to ISO 20000 has once again proved that our services are of the highest quality. The ConSol CM process software significantly helped us in achieving this recognition. It’s a process-oriented ITSM solution that we could simply and flexibly adapt to our requirements and those of ISO 20000.”

Jochen Markschat, Service Center Director at RZV GmbH

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