The quality of service is key to the success of service providers. ConSol CM and ConSol IT services enable service providers to better meet the needs of their customers.
ABB used ConSol CM to develop a standardized, global technical 24/7 customer support platform – including hotline and e-mail. Transnational analysis improved service quality significantly.
The ElectronicPartner Group, with headquarters in Düsseldorf, Germany, is one of the largest retail companies for entertainment and household electronics, IT, and telecommunications in Europe.
With ConSol CM, Eblinger & Partner can now handle applications automatically via e-mail and over the Internet.
IT service provider ID.KOM handles its customer service activities using ConSol CM customer service management software.
WISAG Facility Service Holding organizes the processes at WISAG Gebäudereinigung, the industrial cleaning division, using the ConSol CM customer service management (CSM) software.
NTS focuses on developing, implementing, and providing support for high-quality service systems for sophisticated service providing and retail companies.
Abrechnungszentrum Emmendingen helps health insurance companies improve efficiency and performance and acts as a reliable partner for invoice and document management.
Johnson Controls, a globally active corporation with offices in Essen, Germany, employs ConSol’s help desk software for managing more than 100 buildings of its customer BASF Ludwigshafen.
The ConSol CM help desk solution now guarantees a smooth process for IT requests in first and second level support of varys, an IT service provider that operates in close proximity to the energy...