ConSol CM IT service management software provides exactly what you need for ITIL-compliant ITSM made to measure: CMDB, incident, problem and change management out of the box. Plus flexibility. All without getting bogged down in the theory.

Increasing IT efficiency

Demonstrate the value of your IT services! ConSol CM IT service management software makes your processes measurable through analyses and reports. This helps in identifying weak points, permanently lowering costs and continuously improving the quality of your IT services. Visible to everyone.

Using best practices

ConSol CM offers an ITSM standard that has proven itself under real-world conditions, including at ConSol. An IT employee sees all of the data related to users and assets at a glance. Customers receive more than just a quick response; they can check the progress of their inquiry.

Developing to be fit for the future

The ConSol CM ITSM tool lets you take advantage of ITIL without being fettered by theory. Your customized ITSM is created based on international best practices, allowing flexible adaptation to your company requirements well into the future as well.

 

9 of 10 users specifically praised the high immediate resolution rate they achieved in IT service management with ConSol CM.

Processes you can rely on

Whether it is a password change at the service desk, the approval process in Purchasing, normal troubleshooting or handling escalation, ConSol CM IT service management software lets you establish dependable processes! Quality-tested IT standards bring efficiency into your ITSM, IT ordering and IT procurement. At the same time, you support incident, problem and change management in accordance with ITIL while meeting agreed upon SLAs. And they provide the basis for high-performance quality management. The throughput times of all service tickets can be measured with ease. With the help of CMDB, an IT service catalog or solution database, plus a portal, you provide added transparency.

200 companies around the world utilize
ConSol CM. 20.000+ users satisfy over 2M customers.

References

The ConSol solution won us over because it could be implemented quickly and we were able to go live in production within a very short period. ConSol handles every aspect of ITIL, allowing us to rely on tried-and-true standard processes that relieve the pressure on our employees and contribute to faster problem resolution.

Peter von Minnigerode,
IT Manager, Carl Gross

We consider ISO 20000 accreditation another important guarantee for ensuring the quality of our services. The ConSol CM process software provided substantial help in making it a reality. ConSol CM is a process-focused ITSM solution that was able to be adapted to our requirements and those of ISO 20000 with ease and flexibility. ConSol CM is essentially the core of our management system.

Jochen Markschat,
Head of Service Center, RZV GmbH

Integrative

Thanks to the open interface design and state-of-the-art interface technologies, ConSol CM offers outstanding integration flexibility. In any IT environment. 

Ready in no time

You can get up to speed with ConSol CM in just a few weeks. This is amply demonstrated by our short project durations. Our projections use hours and days instead of months and years.

Extensible

More customers, a new business sector, increasing amount of data—ConSol CM grows with you. This is also true if you want to add an entirely new process to the system.

Trendsetting

The reports and analyses in ConSol CM provide a sound basis for decisions critical to success. They give you security, particularly when things have to move quickly.

Further solutions

Individual online demo

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